CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@writteninstonebrand.com
or fill in our contact form:
FAQ
01
Can I find your products in-store?
Yes, purchases can be made online as well as in-store at IMPOSSIBLE KICKS Ala Moana!
03
Has my order been sent yet ?
If you've submitted your order and got a receipt, rest assured your order is on the way. Shipping times may vary depending on the delivery address.
05
Part of my order is missing
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Sorry to hear that! Please send an email to info@writteninstonebrand.com with a screenshot of your order and we will get you your missing item as soon as possible.
07
Which methods of payments can I use?
We currently accept any credit/debit card payments, Cash, Apple Pay, Google Pay, Afterpay and Tap to Pay (at local pop-ups)
02
Can I return my items?
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We appreciate you supporting our small business and we are sorry to hear you weren't satisfied with your purchase. Please consider gifting to someone you care about.
04
Can I track my order ?
After ordering your items you'll have access to the tracking number and you use an alternative app or website to track your order that way.
06
You’ve sent me the wrong item
Sorry to hear that! Please send an email to info@writteninstonebrand.com with a screenshot of your order and we will get you your correct item as soon as possible. Please consider gifting the other item to someone you care about.
08
Delivery - How much is it and how long does it take?
Delivery prices depend on how many products you buy and your address, but shipping should take no more than 10 days.